Privacy policy

Last Updated: September 14, 2026

CrazyPets operates the website https://crazypets.online/ and provides access to pet products, website features, customer support, checkout functionality, and related ecommerce services collectively referred to as the “Services.”

Our store is powered by Shopify, which provides the ecommerce technology used to operate our online store and process certain information associated with your use of the Services.

This Privacy Policy explains how CrazyPets collects, uses, stores, processes, and shares personal information when you visit our website, place an order, create an account, communicate with us, or otherwise interact with our Services.

By using CrazyPets, you acknowledge that you have reviewed this Privacy Policy and understand how we may handle your information as described below.

1. Personal Information We Collect

The information we collect depends on how you interact with CrazyPets. We may collect the following categories of personal information.

Contact Information

This may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order and Transaction Information

When you make a purchase or interact with products on our website, we may collect information such as:

• Products purchased
• Products added to your cart
• Products viewed
• Order history
• Returns or refund requests
• Order cancellations
• Shipping information
• Transaction details

Payment Information

Payments are generally processed through Shopify and supported payment providers.

Depending on your selected payment method, certain payment-related information may be collected or processed, including:

• Payment method
• Billing information
• Transaction confirmation
• Payment authorization details
• Partial or tokenized payment card information

CrazyPets does not necessarily receive or directly store complete payment card numbers.

Account Information

If account functionality is available, we may collect:

• Username or login information
• Account preferences
• Saved addresses
• Account settings
• Order history

You are responsible for keeping your account credentials confidential.

Communications

When you contact CrazyPets, we may collect information contained in your communication, including:

• Customer support messages
• Product questions
• Order inquiries
• Return or refund requests
• Feedback or reviews

Device and Technical Information

When you browse the website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Network information
• Device identifiers
• Approximate location derived from an IP address

Website Usage Information

We may collect information about how you interact with CrazyPets, including:

• Pages visited
• Products viewed
• Links clicked
• Time spent on pages
• Cart activity
• Referral sources
• Website navigation patterns

We may collect this information through cookies, pixels, analytics technologies, and similar tools.

2. How We Collect Personal Information

CrazyPets may collect information from several sources.

Information You Provide Directly

We may collect information when you:

• Place an order
• Create an account
• Subscribe to marketing communications
• Contact customer support
• Submit a form
• Leave a product review
• Request a return or refund

Information Collected Automatically

We may automatically collect certain technical and browsing information when you use the website through cookies and similar technologies.

Shopify and Service Providers

Shopify and other service providers may collect or process information on our behalf in order to provide payment processing, analytics, website hosting, fraud prevention, customer support, marketing, and related services.

Business Partners and Third Parties

We may receive information from third-party platforms, advertising providers, analytics services, payment processors, suppliers, shipping partners, or other businesses that help us operate CrazyPets.

3. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We may use your information to:

• Process purchases
• Confirm payments
• Prepare orders
• Coordinate fulfillment
• Arrange shipment
• Provide tracking information
• Process returns or refunds

Because CrazyPets may use third-party suppliers or fulfillment partners, we may provide certain order information to those parties when necessary to complete your purchase.

Providing Customer Service

We may use your information to:

• Answer questions
• Respond to order inquiries
• Resolve customer service issues
• Handle complaints
• Assist with returns or refunds
• Provide product-related information

Operating and Improving CrazyPets

Information may be used to:

• Maintain website functionality
• Understand customer behavior
• Improve website navigation
• Improve product organization
• Measure website performance
• Identify technical issues
• Improve the shopping experience

Personalizing Your Experience

Where permitted, we may use information to personalize product recommendations, website content, or other elements of your CrazyPets experience.

Marketing and Advertising

Subject to applicable laws, CrazyPets may use certain information to:

• Send promotional emails
• Provide product updates
• Deliver marketing communications
• Measure advertising performance
• Display relevant advertisements
• Understand marketing engagement

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in the message.

Fraud Prevention and Security

We may process information to:

• Detect suspicious transactions
• Prevent fraud
• Protect customer accounts
• Secure our website
• Investigate misuse of our Services
• Protect CrazyPets, our customers, and third parties

Legal and Regulatory Purposes

Information may also be used where necessary to:

• Comply with applicable laws
• Respond to lawful government requests
• Enforce our Terms and policies
• Establish or defend legal claims
• Respond to subpoenas, court orders, or similar legal processes

4. Cookies and Similar Technologies

CrazyPets, Shopify, analytics providers, advertising platforms, and other service providers may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

• Keep the website functioning properly
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website traffic
• Analyze visitor behavior
• Measure marketing campaigns
• Detect security issues
• Personalize certain website features

Your browser may allow you to block, delete, or restrict cookies.

Disabling certain cookies may affect how some website features function.

5. How We Share Personal Information

CrazyPets does not disclose personal information arbitrarily. However, information may be shared where reasonably necessary to operate our business and provide the Services.

Shopify

Our store is powered by Shopify. Shopify may process personal information in connection with your access to and use of the website.

Payment Providers

We may provide payment information to payment processors and financial institutions necessary to complete transactions.

Suppliers and Fulfillment Partners

Because CrazyPets may work with third-party suppliers and fulfillment providers, we may share information such as:

• Customer name
• Shipping address
• Telephone number where required for delivery
• Ordered products
• Relevant order details

This information is shared only to the extent reasonably necessary to fulfill and deliver your order.

Shipping and Delivery Providers

We may share order information with carriers, logistics companies, or delivery providers responsible for transporting your purchase.

Service Providers

We may share information with vendors providing services such as:

• Website hosting
• IT support
• Analytics
• Customer service
• Cloud storage
• Email services
• Marketing tools
• Fraud detection

Advertising and Marketing Partners

Where permitted by law, information may be processed by marketing and advertising platforms to measure campaigns or display relevant advertising.

Legal Requirements

Information may be disclosed when reasonably necessary to:

• Comply with law
• Respond to legal process
• Protect our rights
• Investigate fraud
• Protect customers or third parties
• Enforce our Terms or policies

Business Transfers

If CrazyPets is involved in a merger, acquisition, restructuring, sale of assets, financing event, or similar business transaction, we may transfer personal information as part of that transaction where permitted by law.

6. Shopify and Your Information

CrazyPets uses Shopify to operate its ecommerce store.

Information submitted through the website may be processed by Shopify and its service providers in order to:

• Host the store
• Process transactions
• Improve ecommerce services
• Provide fraud prevention
• Support website functionality
• Provide analytics and other platform features

Shopify may process information in jurisdictions outside your country of residence.

For additional information regarding Shopify’s privacy practices, you may review Shopify’s consumer privacy information at:

https://www.shopify.com/legal/privacy

7. Third-Party Websites and Services

CrazyPets may contain links to third-party websites, social media platforms, payment providers, or other external services.

We are not responsible for the privacy, security, accuracy, or content of third-party websites.

When you leave CrazyPets and visit another website, your interaction with that website will be governed by its own privacy policy and terms.

We encourage you to review the privacy practices of any third-party service before providing personal information.

8. Children’s Privacy

CrazyPets is intended for adult customers and is not designed for children to submit personal information independently.

We do not knowingly collect personal information from children under the age required by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to CrazyPets without appropriate authorization, please contact us so we can review the request.

Where legally required, we will take appropriate steps to delete such information.

9. Data Security

CrazyPets takes reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no online service, electronic transmission, or storage system can guarantee absolute security.

For this reason, customers should avoid sending highly sensitive information through unsecured communication channels.

You are also responsible for protecting any account credentials associated with CrazyPets.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as otherwise required by law.

Retention periods may depend on factors such as:

• Account status
• Order records
• Customer service history
• Tax requirements
• Fraud prevention
• Legal obligations
• Dispute resolution
• Enforcement of agreements

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise handle it in accordance with applicable law.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights concerning your personal information.

These may include the following.

Right to Access

You may have the right to request information about personal data CrazyPets maintains about you.

Right to Correction

You may have the right to request correction of inaccurate personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal exceptions.

Right to Data Portability

Where required by law, you may have the right to request a portable copy of certain personal information.

Right to Restrict Processing

Certain jurisdictions may allow you to request restrictions on particular uses of your personal information.

Right to Object

You may have the right to object to certain processing activities, including some forms of direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may be entitled to withdraw that consent.

Withdrawal will not affect processing that lawfully occurred before you withdrew consent.

12. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and the law that applies, these rights may include the ability to:

• Request access to personal information
• Request correction
• Request deletion
• Obtain a copy of personal information
• Opt out of certain targeted advertising
• Opt out of certain forms of personal information sharing or sale
• Appeal certain privacy request decisions

These rights are subject to applicable legal exceptions and requirements.

CrazyPets will not unlawfully discriminate against customers for exercising applicable privacy rights.

13. Sale, Sharing and Targeted Advertising

Certain privacy laws define the terms “sale” and “sharing” broadly and may include certain advertising or analytics activities even when personal information is not exchanged directly for money.

Depending on the technologies used on CrazyPets and your jurisdiction, you may have the right to opt out of certain advertising-related data practices.

We may present available privacy preference tools through the website where legally required.

14. Global Privacy Control

Some browsers and extensions support the Global Privacy Control (GPC) signal.

Where required by applicable law and technically supported, CrazyPets or Shopify may recognize qualifying GPC signals as a request to opt out of certain covered data processing activities.

More information about GPC is available at:

https://globalprivacycontrol.org/

15. Marketing Communication Preferences

If you subscribe to promotional emails from CrazyPets, you can unsubscribe at any time through the link included in our marketing emails.

Unsubscribing from promotional messages does not prevent us from sending necessary transactional communications, such as:

• Order confirmations
• Shipping updates
• Account notifications
• Customer support messages
• Important service notices

16. International Data Transfers

CrazyPets, Shopify, suppliers, payment processors, fulfillment providers, and other service providers may operate in different countries.

As a result, personal information may be transferred, stored, or processed outside the country or state where you live.

Where required by applicable privacy laws, appropriate safeguards may be used for international data transfers.

17. Customers in the European Economic Area or United Kingdom

If you live in the European Economic Area or United Kingdom, applicable privacy legislation may provide additional rights.

Depending on the circumstances, you may be entitled to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to certain processing
• Receive certain data in portable form
• Withdraw previously provided consent
• Lodge a complaint with an appropriate data protection authority

Legal bases for processing may include contractual necessity, legitimate interests, legal obligations, or consent, depending on the processing activity.

18. Privacy Requests

To exercise an applicable privacy right, you may contact CrazyPets using the contact information provided below or through available privacy request tools on the website.

We may need to verify your identity before processing certain requests.

Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf. We may request documentation confirming the agent’s authority.

19. Complaints

If you have concerns about how CrazyPets handles personal information, please contact us first so we can review your concerns.

Depending on your location, you may also have the right to contact the applicable privacy or data protection authority in your jurisdiction.

20. Changes to This Privacy Policy

CrazyPets may update this Privacy Policy periodically to reflect:

• Changes to our business
• New website features
• Changes to service providers
• Legal or regulatory requirements
• Updates to privacy practices

When material updates are made, we may update the “Last Updated” date at the top of this page and provide additional notice where required by law.

We encourage customers to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

CrazyPets
Website: https://crazypets.online/
Email: [Insert Customer Support Email]
Business Address: [Insert Business Mailing Address]

Before publishing, replace the two bracketed fields with the client's actual support email and business/mailing address. I intentionally left those details blank.