Terms and condition

Last Updated: September 14, 2026

Overview

These Terms & Conditions govern your access to and use of CrazyPets, including our website at https://crazypets.online/, online store, products, content, customer support, features, tools, and related services collectively referred to as the “Services.”

Throughout these Terms, “CrazyPets,” “we,” “us,” and “our” refer to the operator of the CrazyPets online store. “You” and “your” refer to any visitor, customer, account holder, or other person using the Services.

Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer products and services online.

By visiting our website, creating an account, placing an order, or otherwise using the Services, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree with these Terms, please discontinue use of the Services.

Please read these Terms carefully before making a purchase.

Section 1 - Eligibility and Account Use

You must be at least the age of majority in your state, province, or jurisdiction of residence to make purchases through CrazyPets.

If you allow a minor to access the Services through a device or account you control, you are responsible for that use.

When placing an order or creating an account, you agree to provide accurate, current, and complete information, including your name, email address, billing details, shipping address, and payment information.

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.

You may not transfer, sell, assign, or misuse your customer account.

Section 2 - Products and Product Information

CrazyPets offers pet supplies and accessories sourced from third-party suppliers and product partners.

We make reasonable efforts to present product descriptions, photographs, colors, sizes, specifications, and other information accurately. However, product appearance may vary slightly due to manufacturing variations, supplier updates, photography, lighting, screen settings, or device displays.

Packaging, colors, accessories, branding, materials, or minor design details may occasionally differ from the images displayed when a supplier updates a product without materially changing its intended function.

We reserve the right to update product descriptions, prices, specifications, availability, or images when necessary.

Products may be discontinued, replaced, restricted, or removed from the website at any time without prior notice.

Unless explicitly stated otherwise, products listed on CrazyPets are intended for normal personal or household use.

Section 3 - Third-Party Suppliers and Fulfillment

CrazyPets may work with independent suppliers, manufacturers, fulfillment providers, and logistics partners to process and deliver customer orders.

As a result:

• Products in the same order may ship separately.
• Packages may arrive on different dates.
• Shipping origins may vary depending on product availability.
• Packaging may differ between products.
• Delivery times may vary by supplier, destination, carrier, and order conditions.

Providing an estimated delivery date does not guarantee delivery on that exact date.

We may share necessary order information with fulfillment partners solely to process and deliver your purchase, subject to our Privacy Policy.

Section 4 - Orders

Submitting an order through CrazyPets constitutes an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that the order has been fully accepted or processed.

We reserve the right to refuse, cancel, limit, or place an order on hold when reasonably necessary, including suspected fraud, incorrect pricing, inventory issues, payment problems, inaccurate customer information, shipping restrictions, or other operational concerns.

If we cancel an order after successfully capturing payment, we will refund the applicable amount to the original payment method where possible.

Please review your order carefully before submitting it.

Once processing or fulfillment has started, we may not be able to change:

Product selections, quantities, shipping addresses, billing information, or cancellation requests.

If you need to request a change, contact us as soon as possible. We cannot guarantee we can complete changes after an order has entered processing.

Section 5 - Pricing and Payment

All prices displayed on CrazyPets are subject to change without notice.

The applicable product price will generally be the price displayed when you submit your order, subject to correction of obvious errors.

Prices may not include applicable:

Shipping charges, sales taxes, customs duties, import fees, or other government-imposed charges unless specifically stated otherwise.

You agree to provide valid and authorized payment information.

By submitting payment details, you represent that you are authorized to use the selected payment method and authorize us and our payment processors to charge the applicable order total.

CrazyPets does not guarantee that we will honor pricing errors.

If a significant pricing or listing error affects your order, we may contact you to confirm the corrected amount or cancel and refund the affected transaction.

Section 6 - Promotions and Special Offers

From time to time, CrazyPets may offer promotional pricing, coupon codes, limited-time offers, bundles, or other incentives.

Promotions may be subject to separate eligibility requirements, expiration dates, exclusions, minimum purchase requirements, or usage limits.

Unless expressly stated otherwise, promotions cannot be combined.

We reserve the right to modify, suspend, or end promotional offers where permitted by law.

Section 7 - Shipping and Delivery

Shipping times displayed on CrazyPets are estimates, not guarantees.

Actual delivery times may be affected by factors including:

Order processing, supplier location, product availability, carrier operations, peak shopping periods, weather, customs, incorrect shipping information, regional disruptions, or events outside our reasonable control.

CrazyPets is not responsible for delays caused solely by independent shipping carriers, customs authorities, or circumstances outside our reasonable control.

Customers are responsible for entering a complete and accurate shipping address.

Additional charges or replacement costs may apply when an order is returned, lost, or misdelivered because incorrect or incomplete shipping information was provided.

Where tracking is available, customers may receive tracking information after the shipment has been processed.

For complete shipping information, please review our Shipping Policy.

Section 8 - Lost, Delayed, or Damaged Orders

If an order arrives damaged, appears incomplete, or has not arrived within a reasonable period after the estimated delivery window, please contact CrazyPets customer support.

We may request supporting information such as photographs, packaging images, shipping labels, order numbers, or carrier tracking details in order to investigate the issue.

Resolution options depend on the circumstances, applicable policies, carrier findings, supplier requirements, and applicable law.

Submitting a claim does not automatically guarantee a refund or replacement.

Section 9 - Returns, Refunds, and Exchanges

The CrazyPets Refund & Return Policy governs returns, refunds, replacements, and exchanges.

Eligibility may depend on factors such as:

Product condition, time elapsed since delivery, product category, evidence of damage or defect, packaging condition, and whether the product falls within an excluded category.

Customers should review the Refund & Return Policy before returning any item.

Do not return products to an address shown on a package unless CrazyPets customer support specifically instructs you to do so.

Certain products may be fulfilled from different locations, and the correct return destination may differ from the original shipping address.

Section 10 - Product Use and Pet Safety

Customers are responsible for determining whether a product suits their pet based on the animal’s size, age, behavior, condition, and individual needs.

Always review product instructions, measurements, warnings, and intended use before allowing a pet to interact with a product.

Supervise pets appropriately when using toys, accessories, feeding products, grooming tools, or other products where supervision is advisable.

Stop using any product that becomes damaged, broken, excessively worn, or otherwise unsafe.

CrazyPets does not provide veterinary advice.

Information provided on the website, product pages, blog, or other Services is intended for general informational purposes and should not be treated as a substitute for advice from a qualified veterinarian or other appropriate professional.

Section 11 - Intellectual Property

The CrazyPets website and its original content, including website text, layouts, graphics, design elements, logos, branding, navigation, and other proprietary materials, are protected by applicable intellectual property laws.

Third-party trademarks, manufacturer names, product images, product branding, and other intellectual property displayed on CrazyPets remain the property of their respective owners where applicable.

You may use the website only for lawful, personal, and non-commercial purposes.

Without prior written permission, you may not copy, reproduce, republish, distribute, modify, scrape, commercially exploit, or create derivative works from protected CrazyPets content.

Nothing in these Terms grants you ownership of CrazyPets intellectual property or the intellectual property of Shopify, our suppliers, licensors, or other third parties.

Section 12 - Third-Party Tools and Services

CrazyPets may use or provide access to third-party services, including payment processors, review platforms, analytics providers, shipping services, customer support software, marketing tools, social platforms, and other ecommerce applications.

Third-party services may operate under their own terms and privacy policies.

We do not control every aspect of these external services and are not responsible for failures, outages, changes, or activities controlled entirely by third-party providers, except where applicable law provides otherwise.

Section 13 - Third-Party Links

CrazyPets may include links to external websites or platforms for convenience or informational purposes.

A link from CrazyPets does not automatically mean that we endorse, control, or guarantee the third-party website.

We are not responsible for the content, privacy practices, security, availability, products, or services of external websites.

Review the applicable terms and privacy policies before interacting with a third-party service.

Section 14 - Shopify

CrazyPets uses Shopify as its ecommerce platform.

Shopify provides the technology that helps operate our online store, but purchases made through CrazyPets are transactions between you and CrazyPets, not between you and Shopify.

Shopify may process certain personal information and transaction-related data in connection with providing its platform and related services.

Your use of Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.

Nothing in these Terms should be interpreted as making Shopify the seller of products purchased directly from CrazyPets.

Section 15 - Privacy

Your use of the Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, process, and share personal information when you interact with CrazyPets.

Because our website is powered by Shopify and may use other third-party service providers, certain information may also be processed by those companies in accordance with their own privacy practices.

Section 16 - Reviews, Feedback, and User Content

You may have opportunities to submit reviews, comments, photographs, suggestions, feedback, or other content to CrazyPets.

By voluntarily submitting content, you confirm that you have the legal right to provide it and that it does not violate another person's copyright, trademark, privacy, publicity, or other rights.

You grant CrazyPets a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, distribute, and publish submitted content in connection with our website, marketing, social media, advertising, customer experience, and business operations, where permitted by law.

You remain responsible for the accuracy and legality of content you submit.

You may not submit content that is fraudulent, misleading, abusive, defamatory, obscene, unlawful, malicious, or designed to manipulate customer reviews.

We reserve the right to remove or moderate content that violates these Terms or applicable law.

Section 17 - Errors and Inaccuracies

Occasionally, CrazyPets may contain typographical errors, outdated information, technical mistakes, or omissions related to:

Product descriptions, prices, availability, promotions, shipping estimates, photographs, specifications, or other content.

We reserve the right to correct such errors and update website information without prior notice.

Where an error materially affects an existing order, we may contact the customer, adjust the order with consent where appropriate, or cancel and refund the affected transaction.

Section 18 - Prohibited Uses

You may not use CrazyPets or the Services to violate applicable law, infringe intellectual property rights, commit fraud, distribute malware, interfere with website security, impersonate another person, collect personal information without authorization, submit false information, send spam, manipulate reviews, circumvent purchasing restrictions, scrape protected content without authorization, or otherwise interfere with the normal operation of the Services.

You may also not attempt to bypass security systems, access restricted areas, reverse engineer website functionality, or use automated tools in a manner that materially harms, overloads, disrupts, or improperly extracts protected information from the Services.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

Section 19 - Suspension and Termination

We reserve the right to suspend or terminate access to some or all of the Services where reasonably necessary, including for:

Fraud, abuse, unlawful activity, misuse of the website, security threats, violation of these Terms, or conduct that may harm CrazyPets, customers, service providers, or third parties.

Termination does not eliminate obligations that arose before termination.

Provisions intended by their nature to survive termination will continue to apply.

Section 20 - Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and Services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will always be uninterrupted, completely error-free, secure, or available.

We make reasonable efforts to provide accurate information but cannot guarantee that every product description, image, specification, delivery estimate, or other piece of website information will always be complete or error-free.

Any warranties that cannot legally be excluded remain unaffected.

Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.

Section 21 - Limitation of Liability

To the fullest extent permitted by law, CrazyPets and its owners, affiliates, employees, contractors, suppliers, service providers, and representatives will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from your use of the Services or products purchased through CrazyPets.

This may include loss of profits, revenue, data, business opportunity, or other indirect loss.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.

Mandatory consumer protections remain unaffected.

Section 22 - Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless CrazyPets and its affiliates, representatives, service providers, contractors, and partners from third-party claims, liabilities, damages, expenses, or reasonable legal costs arising from your unlawful use of the Services, violation of these Terms, infringement of another party’s rights, or content submitted by you.

This provision does not apply where prohibited by law.

Section 23 - Force Majeure

CrazyPets will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, transportation disruptions, labor disputes, carrier interruptions, supplier disruptions, internet or infrastructure failures, government actions, customs delays, public emergencies, or other extraordinary circumstances.

We will make reasonable efforts to resume affected operations when circumstances allow.

Section 24 - Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent required by applicable law.

The remaining provisions will continue in full force and effect.

Section 25 - Waiver

Our failure to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or our right to enforce it later.

Section 26 - Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other policies expressly incorporated by reference, constitute the agreement between you and CrazyPets regarding your use of the Services.

They supersede prior communications relating to the same subject matter unless otherwise required by law.

Section 27 - Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

CrazyPets may assign or transfer its rights and obligations in connection with a business restructuring, acquisition, merger, asset transfer, or similar transaction where permitted by law.

Section 28 - Governing Law

These Terms will be governed by the laws applicable in the jurisdiction where CrazyPets is legally established, without giving effect to conflict-of-law principles, except where mandatory consumer protection laws require otherwise.

Any disputes will be handled in the courts having lawful jurisdiction over CrazyPets unless applicable consumer law gives you the right to bring a claim elsewhere.

Before publishing this section, CrazyPets should insert its actual U.S. state of registration or principal place of business.

For example:

“These Terms are governed by the laws of the State of [STATE], United States.”

Section 29 - Changes to These Terms

CrazyPets may update these Terms periodically to reflect changes to:

Our business operations, website functionality, suppliers, policies, legal requirements, Shopify functionality, or other Services.

The current version will be posted on this page with an updated effective date.

Where required by applicable law, we will provide additional notice of material changes.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Section 30 - Contact Us

Questions about these Terms & Conditions may be directed to:

CrazyPets
Website: https://crazypets.online/
Email: [Insert Support Email]
Business Address: [Insert Business Mailing Address]

Before publishing, replace the support email, business address, governing state, and links to the Privacy Policy, Shipping Policy, and Refund & Return Policy with the client's actual details.

This draft is tailored to CrazyPets' dropshipping model, so it does not falsely imply that CrazyPets manufactures products, owns warehouses, or directly controls every shipping carrier or fulfillment location.