Refund & Return Policy

Last Updated: September 15, 2026

At CrazyPets, we want you to feel confident when shopping for pet supplies and accessories. If something is wrong with your order, this policy explains when you may be eligible for a return, refund, replacement, or other resolution.

By purchasing from https://crazypets.online/, you agree to this Return & Refund Policy.

1. Return Window

You may return eligible products within 30 days of delivery.

To qualify for a return, the item must generally be:

• Unused and in its original condition
• Free from pet hair, stains, odors, scratches, or damage caused after delivery
• Returned with original packaging, accessories, manuals, and components where applicable
• Accompanied by proof of purchase or your CrazyPets order number

We may not accept returns requested after the 30-day return window unless required by applicable law.

2. Start a Return Before Sending Anything Back

Please contact CrazyPets customer support before returning a product.

Because CrazyPets works with different suppliers and fulfillment partners, return locations may vary by product.

Do not send an item back to:

• The address printed on the original package
• The carrier's address
• A supplier address found independently
• Any address not specifically provided by CrazyPets support

Unauthorized returns may not be eligible for a refund.

When contacting us, please provide:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs where relevant

If your return is approved, we will provide the available return instructions.

3. Non-Returnable Items

For hygiene, safety, or product-condition reasons, certain items may not be eligible for return once opened, used, or placed in contact with a pet.

Non-returnable products may include:

• Used pet grooming products
• Opened hygiene or cleaning products
• Used feeding accessories
• Items showing signs of pet use
• Personalized or customized products
• Products damaged through misuse
• Items missing important components or packaging
• Clearance or final-sale products where clearly identified as final sale
• Gift cards, if offered

This does not affect your rights if an item arrives defective, damaged, or incorrect.

4. Changed Your Mind?

If you change your mind about an eligible product, you may request a return within 30 days of delivery.

The item must remain unused and in returnable condition.

Unless CrazyPets made an error with your order, you may be responsible for return shipping costs for change-of-mind returns.

Original shipping charges are generally non-refundable unless required by law or the return results from an error by CrazyPets or one of our fulfillment partners.

5. Damaged or Defective Products

Please inspect your order after delivery.

If an item arrives:

• Damaged
• Defective
• Broken
• Missing important parts
• Materially different from what you ordered

Contact us as soon as reasonably possible.

Please include clear photographs or video showing:

• The affected product
• The damaged or defective area
• The packaging
• The shipping label, when requested

Depending on the situation, we may offer an eligible:

• Replacement
• Refund
• Partial refund
• Other appropriate resolution

Please do not discard the item or packaging until we review your claim.

6. Incorrect Items

If you receive a product different from the item you ordered, contact us with your order number and photographs of what you received.

After verification, CrazyPets may arrange an appropriate replacement or refund.

If we or our fulfillment partner or we made the error, you will not be expected to pay return shipping costs where a return is required.

7. Missing Items

Some CrazyPets orders may arrive in multiple packages because different suppliers can fulfil products.

Before reporting an item as missing, please:

• Review your shipping confirmation
• Check all available tracking numbers
• Confirm whether another package is still in transit

If all shipments have been marked delivered and an item is still missing, contact us so we can investigate.

8. Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your property
• Ask household members
• Check with neighbors
• Look in parcel lockers, mailrooms, or reception areas
• Contact the delivery carrier
• Allow until the end of the delivery day if tracking was recently updated

If you still can't locate the package, contact CrazyPets.

We will review the available tracking information and may assist with a carrier or fulfillment investigation.

A refund or replacement is not automatically guaranteed when a carrier confirms successful delivery.

9. Lost Packages

If tracking indicates that a shipment may have been lost in transit, please contact us.

We may need to investigate with the carrier, supplier, or fulfillment provider before issuing a resolution.

If a package is confirmed as lost and the order qualifies, we may provide a:

• Replacement
• Refund
• Store credit, where offered and accepted by the customer

10. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

CrazyPets or Fulfillment Error

If you received an incorrect, defective, or materially damaged item due to an error on our side or from a fulfillment partner, CrazyPets may cover or arrange the applicable return shipping where a return is required.

Change of Mind

For eligible change-of-mind returns, customers may be responsible for return shipping costs.

We will communicate any return shipping costs before you send the item back, where practical.

11. Exchanges

Direct exchanges may not always be available because we may supply and fulfil products from different locations.

Where an exchange cannot be processed directly, you may need to:

1. Return the eligible original product.
2. Receive the applicable refund.
3. Place a new order for the preferred item.

For defective or incorrect products, contact us before placing another order so we can review the available resolution.

12. Refund Approval

Once we receive and review an eligible returned item, we will notify you of your refund status.

A refund may be reduced or declined if the returned item:

• Has been used
• Is damaged after delivery through customer misuse
• Is missing components
• Is not the item originally purchased
• Does not meet the return requirements
• Was returned without authorization where authorization was required

Where approved, refunds will generally be issued to the original payment method.

13. Refund Processing Time

After approving a refund, CrazyPets will initiate it through the applicable payment processor.

Banks and payment providers may require additional time before the funds appear in your account.

Processing times depend on your financial institution and payment method.

CrazyPets cannot control bank processing times after we submit an approved refund.

14. Partial Refunds

In some situations, a partial refund may be appropriate.

Examples may include:

• An item returned with missing non-essential packaging or components
• Minor issues that do not make the product unusable
• A customer choosing to keep an item with a verified minor defect

We will review any partial refund on a case-by-case basis and communicate before finalizing it.

15. Order Cancellations

If you need to cancel an order, contact us as quickly as possible.

Because we may forward orders to suppliers shortly after purchase, we cannot guarantee cancellation once fulfillment has started.

If we have already processed or shipped an order, you may need to wait until delivery and request an eligible return under this policy.

If an approved cancellation occurs before fulfillment and payment has already been captured, we will refund the applicable amount.

16. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the customer entered an incorrect or incomplete address, refund or reshipment eligibility will depend on whether the package can be successfully recovered or returned.

Additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an address error.

Once fulfillment or shipping begins, we cannot guarantee we can change the address.

17. Refused and Unclaimed Packages

Packages that are refused, unclaimed, or returned to sender may not automatically qualify for a full refund.

If a package is returned, any refund may be subject to:

• Product condition
• Return eligibility
• Supplier requirements
• Shipping costs already incurred
• Additional return or processing charges where legally permitted

Please contact CrazyPets before refusing a shipment whenever possible.

18. Final Sale Items

Products clearly identified as Final Sale at the time of purchase may not be eligible for change-of-mind returns.

However, this does not remove any rights you may have under applicable law for defective, damaged, or incorrectly supplied goods.

19. Promotional and Discounted Items

Unless a product is specifically marked Final Sale, purchasing it during a promotion does not automatically make it non-returnable.

Approved refunds for discounted items will generally be based on the actual amount paid, not the original non-discounted price.

20. Fraudulent or Abusive Claims

CrazyPets reserves the right to review, restrict, or reject refund and replacement requests involving suspected:

• Fraud
• False claims
• Return abuse
• Chargeback abuse
• Repeated claims inconsistent with shipment records
• Altered or misleading evidence

This does not affect legitimate consumer rights under applicable law.

21. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact CrazyPets first so we have an opportunity to resolve the matter.

If a chargeback or payment dispute is opened, we may provide the payment processor with relevant records such as:

• Order confirmation
• Shipment information
• Tracking records
• Customer communications
• Refund records
• Delivery confirmation

Any payment dispute will also be subject to the rules of the relevant bank or payment provider.

22. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or override rights that cannot legally be waived under applicable consumer protection laws.

Where local law provides greater rights than this policy, those legal rights will apply.

23. Changes to This Policy

CrazyPets may update this Return & Refund Policy from time to time to reflect changes to our:

• Product range
• Suppliers
• Fulfillment arrangements
• Return procedures
• Store operations
• Legal obligations

We will post the latest version on this page with the updated revision date.

24. Contact Us

For returns, refunds, damaged orders, or other order-related concerns, please contact:

CrazyPets
Website: https://crazypets.online/
Email: [Insert Support Email]

When contacting us about an existing order, include your order number and any relevant photos to help us review the issue faster.

Before publishing: replace the support email with the client's real email address and confirm that the 30-day return period matches the client's actual business policy.