Shipping Policy

At CrazyPets, we work with third-party suppliers and fulfillment partners to deliver pet supplies and accessories directly to our customers. This Shipping Policy explains how we process, ship, track, and deliver orders.

By placing an order through https://crazypets.online/, you agree to the terms outlined below.

Order Processing

We review and prepare orders for fulfillment after payment is successfully completed.

Processing times may vary depending on:

• Product availability
• Supplier location
• Order volume
• Weekends or holidays
• Payment verification
• Fulfillment partner schedules

Once an order enters processing, we may not be able to cancel it or change the shipping address, quantity, or selected products.

If you notice an error in your order, please contact us as soon as possible.

Shipping Destinations

CrazyPets primarily serves customers within the United States.

Shipping availability may vary by product, supplier, and destination. Certain items may not be deliverable to every state, territory, P.O. box, or restricted location.

If we can't ship an order to the address provided, we may contact you for an alternative address or cancel and refund the affected item.

Shipping Rates

Shipping charges are calculated based on factors such as:

• Product type
• Package size or weight
• Destination
• Supplier
• Shipping method

Any applicable shipping cost will be displayed during checkout before you complete your purchase.

CrazyPets does not currently guarantee free shipping unless a specific promotion or product listing expressly states otherwise.

Estimated Delivery Times

Delivery times vary by product, fulfillment location, destination, and shipping carrier.

Any shipping or delivery estimate displayed on our website, checkout page, order confirmation, or tracking page is an estimate only and is not guaranteed.

Some orders may arrive sooner or later than the original estimate due to carrier delays or circumstances outside our control.

Multiple Packages

CrazyPets works with different suppliers and fulfillment partners.

For this reason, products purchased in the same order may:

• Ship separately
• Arrive in multiple packages
• Have different tracking numbers
• Arrive on different dates

Receiving part of your order before the remaining items does not necessarily mean that anything is missing.

Order Tracking

When tracking information becomes available, we may send it to the email address provided during checkout.

Please allow time for the carrier to update tracking information after processing your shipment.

Tracking updates may occasionally take longer to appear, especially shortly after a shipping label has been created or when a package is transferred between logistics providers.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact information

CrazyPets is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information the customer provides.

If a package is returned because of an address error, additional shipping charges may apply before we can resend it.

Address Changes

If you need to change your shipping address, contact us immediately.

We will make a reasonable effort to update the address if the order has not entered fulfillment yet.

Once we process or ship an order, we cannot guarantee we can change the delivery address.

Shipping Delays

Although we aim to provide a smooth ordering experience, delays may occur for reasons outside our reasonable control.

These may include:

• Carrier delays
• Severe weather
• Holiday shipping volumes
• Supplier processing delays
• Transportation disruptions
• Customs or inspection delays
• Incorrect address information
• Regional emergencies
• Other logistical circumstances

CrazyPets is not responsible for carrier or third-party delays, but we will assist where reasonably possible when an order experiences an unusual shipping issue.

Delayed Orders

If your package has not arrived within the estimated delivery window, first review the latest tracking information.

Carriers may occasionally mark packages as delayed while they continue moving through the shipping network.

If there has been no meaningful tracking update for an extended period, contact CrazyPets customer support with your order number so we can review the shipment.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, we recommend:

• Checking around the delivery location
• Checking with household members or neighbors
• Looking in mailrooms, reception areas, parcel lockers, or secure delivery locations
• Waiting until the end of the delivery day, as some carriers update tracking before final delivery
• Contacting the shipping carrier

If you still can't locate the package, contact us and provide your order number and tracking details.

CrazyPets will review the situation, but we cannot guarantee replacement or reimbursement for every package confirmed as delivered by the carrier.

Lost Packages

If a package appears to be lost in transit, please contact us.

We may work with the supplier, fulfillment partner, or carrier to investigate the shipment.

Depending on the circumstances and outcome of the investigation, an eligible order may qualify for a replacement, refund, or another appropriate resolution.

Damaged Packages

If your order arrives damaged, contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging
• A photograph of the shipping label where requested

Do not discard damaged products or packaging until we review the issue, as we may need this information to process a claim.

Missing or Incorrect Items

If you receive an incorrect product or believe an item is missing, first confirm whether your order ships in multiple packages.

If all shipments have arrived and you still have a problem, contact our customer support team with your order number and details of the issue.

We may request photographs or other information to verify the shipment before determining the appropriate resolution.

International Fulfillment

Some CrazyPets products may be fulfilled by suppliers located outside the customer's immediate region or outside the United States.

As a result, delivery times, packaging, carriers, and routing may vary between products.

Where applicable, international transit or customs processing may also affect delivery estimates.

Customs, Duties, and Import Charges

If an order is shipped across an international border, customs duties, taxes, import charges, or other government fees may apply depending on the destination and shipment.

Unless otherwise stated during checkout, customers are responsible for charges imposed by customs authorities or other government agencies.

CrazyPets does not control these charges and cannot predict every fee that may apply.

Refused or Undeliverable Packages

If a package is refused, unclaimed, returned to sender, or deemed undeliverable, please contact us.

Refund or reshipment eligibility will depend on:

• The reason for the return
• Product condition
• Supplier policies
• Shipping charges already incurred
• Our Refund & Return Policy

Original shipping costs may be non-refundable where permitted by law.

Order Cancellations

If you wish to cancel an order, contact us as quickly as possible.

Cancellation requests are not guaranteed.

Once an order has entered fulfillment, been assigned to a supplier, or shipped, it may no longer be eligible for cancellation.

We will handle any approved cancellation according to our applicable refund procedures.

Returns

Shipping-related returns are subject to our Refund & Return Policy.

Do not return an item to the address printed on the package unless CrazyPets has specifically instructed you to do so.

Because different suppliers may fulfil products, the correct return address may differ from the original shipping address.

Unauthorized returns may not be eligible for a refund.

Changes to This Shipping Policy

CrazyPets may update this Shipping Policy from time to time to reflect changes in:

• Shipping methods
• Supplier arrangements
• Carrier services
• Fulfillment operations
• Legal requirements
• Store policies

We will always post the latest version on this page with the updated revision date.

Contact Us

If you have questions about shipping, tracking, or an existing order, please contact:

CrazyPets
Website: https://crazypets.online/
Email: [Insert Support Email]

For faster assistance with an existing order, include your order number in your message.

Before publishing, replace the support email and make sure the exact shipping charges and delivery estimates shown at checkout match the store's real fulfillment setup.